Team Service Policy

At SILK SLEEP HAVEN HOME LLC, our team is dedicated to providing exceptional customer service and ensuring your shopping experience is seamless and enjoyable. This policy outlines our commitment to professionalism, responsiveness, and support.

1. Professionalism
Our team members maintain a courteous and respectful attitude at all times. We strive to assist you with honesty and integrity.

2. Responsiveness
We aim to respond to all customer inquiries within 24 business hours via email or phone.

3. Product Knowledge
Our staff is well-trained to provide accurate information about our silk bedding products to help you make informed decisions.

4. Order Assistance
We offer support throughout your purchasing process, including order placement, tracking, and after-sales service.

5. Problem Resolution
If you encounter any issues with our products or services, please contact us promptly. Our team will work diligently to resolve the matter to your satisfaction.

6. Feedback & Improvement
We welcome customer feedback and continuously seek to improve our services based on your suggestions.